• Can I use Trakx in my country?

  Trakx maintains a list of unsupported countries in accordance with its internal AML/KYC policies that take guidance from global ML/TF bodies such as FATF, as well as sanction lists published by relevant regulatory bodies such as OFAC. Currently, Trakx supports all countries except the following: Afghanistan Angola Bangladeshi Burundi Benign Belarus Congo (Democratic Rep.) Central African Republic Congo (Rep of Congo)Popular

• Compatible 2FA Applications

  A two-factor authentication, also known as 2FA, is a layer of additional security for your Trakx account. We recommend enabling 2FA to safeguard your Trakx account against cyberattacks and prevent unauthorized access. In this article, we have mentioned some of the most common mobile apps and web browser extensions that can enable you to secure your Trakx account using the 2FA mechanism. In addition to the following options, you can make use of any services that allow users to generate a uniquePopular

• How to Reset Password for a Trakx Corporate account

  Forgotten Password BUT STILL have your 2FA If you have forgotten your Trakx password but still have working 2FA (i.e. Your 2FA device can still generate codes without issue), Trakx provides the ability to reset password yourself. Follow these simple steps: Click Forgot Password on the Sign-In screen of Trakx. Enter your Trakx email address and a 2FA code from your 2FA device. Click Send Token to receive a security token via email. Follow instructionsSome readers

• How to reset my Password?

  Forgotten Password BUT STILL have your 2FA If you have forgotten your Trakx password but still have a working 2FA (i.e. Your 2FA device can still generate codes without issue), Trakx provides the ability to reset the password yourself. Follow these simple steps: Click Forgot Password on the Sign-In screen of Trakx. Enter your Trakx email address and a 2FA code from your 2FA device. Click Send Token to receive a security token via email. Follow the instructions in the email to proceSome readers

• What should I do if I want to delete my account?

  In this case, please contact our support team via [email protected] or through the Live Chat.Few readers

• Verify (KYC) your Trakx corporate account

  Trakx corporate account owners will need to fill and e-sign the following Corporate Account form to get their account approved and have access to full exchange services. After submitting the form, a dedicated Corporate KYC representative will be assigned to your case and guide you through the whole verification process.Few readers

• I’ve lost my 2FA, what should I do?

  In this case please contact our support team via email [email protected] or live chat.Few readers

• How can I protect my Trakx account?

  For additional security, we strongly encourage you to enable 2FA authentication.Few readers

• How to disable 2FA for a Corporate account?

  The process to disable your Two Factor Authentication (2FA) depends if you still have access to your 2FA device or not. In both cases, you need to remove your 2FA setup first. The system will then provide a new QR code that you can scan to set up your 2FA on a new device. Scenario 1: You still have access to your 2FA device Step 1: Install the Authenticator app on your new device. Step 2: If you have saved the original QR code (or text code) when you first set up 2FA for your Trakx accoFew readers

• How do I submit the required KYC documents?

  Where can I submit the required documents? Information can be provided via various secure channels: You are now able to upload your documents directly via the Trakx website. Sign in to your Trakx account and chat with our customer support team on Intercom (live chat) who can guide you through the secure document upload process. You can send an email to [email protected] with the requested information and we'll update your account for you To upload the required dFew readers

• What do I need to start trading cryptocurrency indices?

  You need to register on our Platform:        Click on the “Sign Up” button,        Provide your email address and Create a Password,        Confirm your email,        Verify your identity        Deposit funds in your USDC wallet        Start trading.Few readers

• How to disable 2FA?

  The process to disable your Two Factor Authentication (2FA) depends if you still have access to your 2FA device or not. In both cases, you need to remove your 2FA setup first. The system will then provide a new QR code that you can scan to set up your 2FA on a new device.Few readers

• I Need to Change My Email Address

  Change in Trakx account email address Currently users can't change the email address of their Trakx account by themselves. To do so, please contact Support here and we will assist. The process of resetting password will require you to provide an "ID selfie" (a photo of you holding your ID document and a note that mentions Trakx and date/time of request). The ID selfie is to verify if you are the owner of the Trakx account thaFew readers

• Why do I need to verify my Trakx account?

  After a simple verification process, you will be able to: Deposit funds in fiat using credit/debit card or wire transfer in EUR or GBP (those funds are converted into USDC stable coin which is the benchmark currency used for all our indices) Trade our Crypto Indices (using USDC) Withdraw funds (in USDC) This process will require the below documents: Passport Proof-of-addressFew readers

• How to change your password on Trakx?

  How to change your password on Trakx? If you want to change your Trakx password, here are the steps you need to follow. Click on the user icon Go to Profile Click on the change button Enter your current and new passwordFew readers

• Is it possible to set up a Trakx Corporate account?

  Certainly. Trakx supports accounts for both private individuals and corporate entities. Please contact our support team at [email protected] if you need assistance.Few readers

• Trakx Account closure

  When a Trakx account is closed its credentials will no longer work. The email address associated with said Trakx account will be removed from all Trakx mailing lists, including newsletters and transactional emails. Before closing your account, make sure it has zero or negligible balance, then drop us a message at [email protected].Few readers

• What are the documents required for the verification?

  Starter level: a valid ID/passeport  Intermediate level:  a valid ID/passeport and a utility bill Pro level:  a valid ID/passeport, a utility bill and a detailed KYC questionnaireFew readers

• How can I submit my required documents?

  You can submit the documents through the platform by logging into your account and clicking the “Verify” button. Alternatively, you can email the documents at [email protected] using the email address you used for registration.Few readers

• How long does it take to verify my account?

  As a starter or intermediate user, your account will normally be verified instantly or within one business day if we need further verification. Pro users and corporate accounts are usually verified within 48 hours.Few readers