Articles on: Registration and Verification

How do I submit the required KYC documents?

Where can I submit the required documents?


Information can be provided via various secure channels:


  • You are now able to upload your documents directly via the Trakx website.
  • Sign in to your Trakx account and chat with our customer support team on Intercom (live chat) who can guide you through the secure document upload process.
  • You can send an email to [email protected] with the requested information and we'll update your account for you




To upload the required documents:


  1. Go to My Profile and click the “Verify” button


  1. You will see the list of required KYC Documents - click the Get Started Button


  1. Browse for your ID Document File and upload, press Continue when the file selected


  1. Browse for your Selfie File and upload, press Continue when the file selected


  1. Browse for your Proof of Address Document File and upload, press "Continue" when the file selected


  1. After you Submit the Document you will get confirmation that those have been received, a member of the Customer Support team will be in contact if there are any changes required

Updated on: 13/07/2022

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