How do I submit the required KYC documents?
Where can I submit the required documents?
Information can be provided via various secure channels:
- You are now able to upload your documents directly via the Trakx website.
- Sign in to your Trakx account and chat with our customer support team on Intercom (live chat) who can guide you through the secure document upload process.
- You can send an email to [email protected] with the requested information and we'll update your account for you
To upload the required documents:
- Go to My Profile and click the “Verify” button
- You will see the list of required KYC Documents - click the Get Started Button
- Browse for your ID Document File and upload, press Continue when the file selected
- Browse for your Selfie File and upload, press Continue when the file selected
- Browse for your Proof of Address Document File and upload, press "Continue" when the file selected
- After you Submit the Document you will get confirmation that those have been received, a member of the Customer Support team will be in contact if there are any changes required
Updated on: 13/07/2022
Thank you!