How to reset my Password?

Forgotten Password BUT STILL have your 2FA

If you have forgotten your Trakx password but still have a working 2FA (i.e. Your 2FA device can still generate codes without issue), Trakx provides the ability to reset the password yourself.

Follow these simple steps:

• Click Forgot Password on the Sign-In screen of Trakx.
• Enter your Trakx email address and a 2FA code from your 2FA device.
• Click Send Token to receive a security token via email.
• Follow the instructions in the email to proceed.

Forgotten Password BUT DO NOT have your 2FA

If you do not have a working 2FA, drop us a message at [email protected] and we will assist.

For security purposes, you will be asked to provide the following:

• Your Trakx account email address.
• Selfie of you, holding both your identity document and a handwritten note detailing your request.

Requirements for a selfie:

• Please use a light, neutral background.
• Please look straight at the camera.
• Selfies must be in colour.

Requirements for identity document:

• Identity documents can be national ID, international passport or driving license.
• Identity documents must be original (not photocopied).
• Identity documents should be in characters of the Latin alphabet.
• Information on the document must be clearly visible.

Requirements for handwritten note:

• The note must contain a reference to Trakx and the time/date of your request, for example, "Trakx I want to reset my password 2021-MM-DD" (with today's date).
• The note must be handwritten and original (not photocopied).

Important Note:

${color}[#d81818](When you reset the password, your Trakx account will enter a 24 hour cooling period. The cooling period is designed to protect Trakx clients from potential threats. Cooling periods prohibit users from:

• Withdrawing funds
• Resetting password
• Changing email
• Changing 2FA

USDC deposits are still available within the cooling period.)

Updated on: 13/07/2022