• IMPORTANT information when depositing USDC to your Trakx account

  Please take note of the following IMPORTANT information when depositing USDC: Wallet addresses can change from time to time. Please review your wallet address before making a new deposit. Note that withdrawal service is available for approved accounts only. The address is not allowed to deposit other assets other than USDC, and any other asset deposit will not be recovered. Please note: Trakx supports USDC ERC20 on Ethereum only and DO NOT support other netSome readers

• Can I deposit from a business account?

  Please note that as per our policy, we cannot accept a deposit from a corporate method of payment into a personal account. We can, however, offer you the option to open a corporate trading account.Some readers

• How do I verify my Payment Method?

  Trakx has a policy that funds may be deposited only from a method of payment belonging to the client. We may sometimes ask you to confirm your ownership of the payment method by requesting the following: Copy of the Debit/Credit Card – to confirm ownership of the card. When sending us a copy, please make sure that all digits of the card number except the last 4 of both sides of the card copy along with the CVV number in the back are covered for security reasons.Few readers

• How do I deposit by credit/debit card?

  To deposit funds using credit/debit card, please follow the steps below: Log in to your account Go to the “Assets” section Click on the “Deposit by Credit Card” button Complete details on the screen Press “Deposit” button. If your request is not approved for any reason, you will be notified via email.Few readers

• Wrong deposits and token retrievals

  Note: Trakx generally does not offer a token/coin recovery service. If you have suffered a significant loss as a result of incorrectly deposited tokens/coins, Trakx may, solely at our discretion, assist you in recovering your tokens/coins. For all token retrieval application requests, please send an email to [email protected] with the following information: Amount of USDC to be retrieved Wallet address to which USDC tokens were transferred Transaction hash WFew readers

• Why can’t I deposit using a payment method under another person’s name?

  Trakx does not allow third-party transactions through any payment method that is not in the same name as the owner of the Trakx account. Please remember that under our Terms and Conditions, you agree and represent that you are the owner of the deposited funds. Therefore, there is no option to make a deposit using someone else’s payment method.Few readers

• Deposit troubleshooting

  My deposit is taking a while... In normal network conditions (no congestion or fee surge), a USDC deposit will be credited to your account 30-60 minutes after transfer time. System credits crypto deposits to user accounts after the following number of confirmations: USDC: 35 confirmations If a transaction has more confirmations than the numbers above indicate and is still not credited to your account, please alert us through live chat support on this page or by email: support@traFew readers

• Payment Methods and limitations

  At the moment, we offer deposits through the following payment methods: Crypto : deposit in USDC stablecoin only (no other crypto accepted) Credit/Debit card Wire transfer USDC Deposit Limits Fiat to USDC LimitsFew readers

• Which currencies does Trakx support?

  We currently accept deposits in EUR and GBP, as well as in cryptocurrency using USDC stablecoin.Few readers

• How long will my USDC deposit take?

  Your USDC stablecoin deposit needs to receive 35 confirmations on the Ethereum blockchain before the fund gets credited to your Trakx account. These are used to avoid the risks of double-spending and ensure that the transactions cannot be reversed. You can check the number of confirmations by copy-pasting the transaction hash on Etherscan. The time required for a deposit to be confirmed also varies based on a number of factors including: network congestionFew readers

• How do I deposit on Trakx?

  For your convenience, you may choose one of the several available deposit methods. To make a successful deposit please follow the steps below:  Login to your account Go to the “Dashboard” section Click on the “Deposit” button Deposit Choose the deposit method: crypto (USDC and ETH), credit/debit card or wire transfer And follow the steps to complete your transaction.Few readers

• Deposits made from a smart contract

  Trakx customers are advised to not make Ethereum deposits that have been generated from smart contracts. Deposits made from smart contracts may not be reflected in a customer's account or may be subject to delays. If you do not know whether a transaction you are making is a smart contract transaction, please confirm with the service from which you would be sending the funds. You may consider using a local wallet to receive the funds initially from the smart contract before sending them toFew readers

• What happens if I use the wrong wallet address when depositing crypto?

  Trakx does not offer a token/coin recovery service because the process to recover tokens is extremely complicated and may result in significant cost, time, and risk. If you deposited your USDC to the wrong address, it is extremely unlikely that we will be able to recover them, since blockchain transactions are permanent and immutable. We can attempt to recover these funds, but there is no guarantee it can be done, nor do we offer a timeline for this process. To avoid this situation in the futuFew readers

• What is the minimum First Time Deposit?

  Depending on your region, country regulations, and selected method of deposit, the minimum first-time deposit may vary. At the time of deposit, our system will notify you regarding your limits.Few readers