Deposit troubleshooting

My deposit is taking a while...

In normal network conditions (no congestion or fee surge), a USDC deposit will be credited to your account 30-60 minutes after transfer time. System credits crypto deposits to user accounts after the following number of confirmations:

USDC: 35 confirmations


If a transaction has more confirmations than the numbers above indicate and is still not credited to your account, please alert us through live chat support on this page or by email: [email protected].

Updated on: 31/08/2022