Articles on: Registration and Verification

I Need to Change My Email Address

Change in Trakx account email address

Currently users can't change the email address of their Trakx account by themselves. To do so, please contact Support here and we will assist.

The process of resetting password will require you to provide an "ID selfie" (a photo of you holding your ID document and a note that mentions Trakx and date/time of request). The ID selfie is to verify if you are the owner of the Trakx account that will have its email address changed.

See requirements for ID selfie below.

The photo needs to include the following:


Your ID document

A handwritten note detailing your request, a reference to Trakx, and date/time of request

Requirements for selfie

Please use a light, neutral background.

Please look straight at the camera.

Selfies must be in color.

Requirements for identity document

Identity documents can be national ID, international passport, or driving license.

Identity documents must be original (not photocopied).

Identity documents should be in characters of Latin alphabet.

Information on documents must be clearly visible.

Requirements for handwritten note

Note must contain a reference to Trakx and time/date of your request, for example "Trakx YEAR/MM/DD" and your inquiry (2FA disabling, password reset, email changing or account unfreezing)

Note must be handwritten and original (not photocopied)

Updated on: 13/07/2022

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