Articles on: Registration and Verification

How to disable 2FA for a Corporate account?

The process to disable your Two Factor Authentication (2FA) depends if you still have access to your 2FA device or not.

In both cases, you need to remove your 2FA setup first. The system will then provide a new QR code that you can scan to set up your 2FA on a new device.

Scenario 1: You still have access to your 2FA device

Step 1: Install the Authenticator app on your new device.

Step 2: If you have saved the original QR code (or text code) when you first set up 2FA for your Trakx account, simply use your chosen 2FA device to scan that code again.

Scenario 2: 2FA codes are not working and you no longer have access to your original QR code

Basic troubleshooting:

Check the clock on your device. Make sure it is correct and is set to the correct timezone. An incorrect clock can cause codes to be out of sync.

If the clock is correct and synced and the 2FA code still does not work, please contact our support team by sending an email to [email protected] and they will be able to resolve the situation. For security purposes, you will be asked to provide the following:

Your Trakx account email address

ID selfies of the holding both an identity document and a handwritten note detailing the request

Requirements for selfie:

Please use a light, neutral background.

Please look straight at the camera.

Selfies must be in color.

Requirements for identity document:

Identity documents can be national ID, international passport or driving license.

Identity documents must be original (not photocopied).

Identity documents should be in characters of the Latin alphabet.

Information on the document must be clearly visible.

Requirements for handwritten note:

Note must contain a reference to Trakx and time/date of your request, for example "Trakx I want to disable 2FA 2021-MM-DD" (with today's date).

Note must be handwritten and original (not photocopied).

To avoid being locked out next time, please make sure to back up your secret codes.

Updated on: 31/08/2022

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