Question 1

What does the status of my withdrawal request mean?

Accepted Answer

When you make a USDC withdrawal on Trakx, your request will show multiple statuses in the process.

When logged in, navigate to the withdrawal screen, under status, you will see one of the following:

Pending: Your withdrawal request has been received and the withdrawal amount has not yet been deducted from your balance.
Processing: Your withdrawal request has been approved and the amount deducted from your balance.
Processed: Your withdrawal request has been processed and the balance has been sent to your crypto withdrawal address.
Cancelled: Your withdrawal request has been cancelled, for example if the confirmation link expired.
Reverted: Your withdrawal was deducted from your balance during processing, but has now been returned to your account.

Have any questions on your withdrawal status? Please contact Customer Support via Live Chat or email us at support@trakx.io .

Question 2

How do I withdraw on Trakx?

Accepted Answer

Follow these steps to withdraw your cryptocurrency funds (USDC) from Trakx.

Head over to the Assets Tab
Click on Withdraw

Select the cryptocurrency you'd like to withdraw

Add a withdrawal address and verify it.

Add the amount you want to withdraw and click on "Withdraw"

Following this, we will send an email informing you about the process of your withdrawal.

If you have any other withdrawal queries or if your withdrawal fails, please contact our Customer Support team via Live Chat or email us at support@trakx.io.

Question 3

How do I withdraw my funds in crypto?

Accepted Answer

If you would like to withdraw your cryptocurrencies please follow next simple steps:

Login to your account
Click on the “Withdraw” button in the “Assets” tab
Select "withdraw USDC"
Enter the amount and address (only a valid USDC address)
Enter your 2FA authorization code and click “Submit”.

Please be advised that funds can only be withdrawn from your available balance, so before you make a withdrawal request, you should ensure that you have the amount available on your balance.

Question 4

Withdrawal troubleshooting on Trakx

Accepted Answer

"Insufficient balance" error

When you see this error message, you will need to review your available balance.

"Issue with your account" error

This error message is returned when the system detects an issue with your balance. Please submit the withdrawal request again after 1 hour. If you still get the same error, alert us via our Live Chat Support powered by Crisp, or send us an email via support@trakx.io.

"Recent change in security setting" error

Your account is under Cooling Period: Please wait until the Cooling Period is completed, then resubmit the withdrawal request.

The cooling period is due to a series of protocols and enhancements that are designed to protect Trakx clients from potential threats - both external & internal to the safety of client's assets. Cooling periods prohibit users from withdrawing funds right after updating an account security setting.

Consecutive updates in security settings are also restricted. For example, you cannot disable 2FA right after just having your password reset.

Cooling periods will also block withdrawal requests from being approved and processed for 24 hours after any of the above security settings is updated.

My withdrawal request is still pending/processing after 24 hours.

There are two possible causes:

There may be a technical issue with the withdrawal service. Tech team is aware and already working on it. We will attempt to process until you receive the fund. Alert us at support@trakx.io or c

Question 5

How long will my withdrawal take?

Accepted Answer

How long do crypto withdrawals take?

Withdrawals of USDC are processed seven days a week, including weekends and holidays, at regular intervals throughout the day. This means a withdrawal can usually be sent to the blockchain in as little as 15 minutes, although you should allow for longer. In some cases, withdrawals may take up to several hours.

My withdrawal is taking longer than expected. What should I do?

If you're having problems with a withdrawal, contact our Customer Support team via Live Chat or email us at support@trakx.io for further assistance.

Question 6

How will I know if my withdrawal request has been processed?

Accepted Answer

You will receive an automated email upon the creation of the withdrawal request and successful processing.

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