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> Use this file to discover available pages before exploring further.
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# How to reset my Password?

## Forgotten Password BUT STILL have your 2FA

If you have forgotten your Trakx password but still have a working 2FA (i.e. Your 2FA device can still generate codes without issue), Trakx provides the ability to reset the password yourself.

Follow these simple steps:

* Click Forgot Password on the Sign-In screen of Trakx.
* Enter your Trakx email address and a 2FA code from your 2FA device.
* Click Send Token to receive a security token via email.
* Follow the instructions in the email to proceed.


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## Forgotten Password BUT DO NOT have your 2FA

If you do not have a working 2FA, drop us a message at [support@trakx.io](support@trakx.io) and we will assist.

For security purposes, you will be asked to provide the following:

* Your Trakx account email address.
* Selfie of you, holding both your identity document and a handwritten note detailing your request.


##### Requirements for a selfie:

* Please use a light, neutral background.
* Please look straight at the camera.
* Selfies must be in colour.

##### Requirements for identity document:

* Identity documents can be national ID, international passport or driving license.
* Identity documents must be original (not photocopied).
* Identity documents should be in characters of the Latin alphabet.
* Information on the document must be clearly visible.

##### Requirements for handwritten note:

* The note must contain a reference to Trakx and the time/date of your request, for example, "Trakx I want to reset my password 2021-MM-DD" (with today's date).
* The note must be handwritten and original (not photocopied).



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### ${color}[#d81818](Important Note:)

${color}[#d81818](When you reset the password, your Trakx account will enter a 24 hour cooling period. The cooling period is designed to protect Trakx clients from potential threats. Cooling periods prohibit users from:

* Withdrawing funds
* Resetting password
* Changing email
* Changing 2FA

USDC deposits are still available within the cooling period.)