> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://support.trakx.io/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Deposit troubleshooting

### My deposit is taking a while...

In normal network conditions (no congestion or fee surge), a USDC deposit will be credited to your account 30-60 minutes after transfer time. System credits crypto deposits to user accounts after the following number of confirmations:

*   USDC: 35 confirmations
    

If a transaction has more confirmations than the numbers above indicate and is still not credited to your account, please alert us through live chat support on this page or by email: support@trakx.io.